AKASH IT HUB REFUND POLICY
Offering a friendly and flexible approach which ensures long-term partnerships with our clients.
Our Refund Policy
At AKASH IT HUB, our Refund Policy is based on standardized practices that strictly follow industry norms. We maintain fair assessment practices, and all refund claims are processed with vigilant parameters to ensure that decisions are justified and mutually agreeable. Our policies are structured with appropriate measures to address different claims arising from varied business situations.
Coverage & Scope
This Refund Policy covers AKASH IT HUB’s approach towards processing refunds. It does not apply to:
- Companies or entities not owned or controlled by AKASH IT HUB.
- Third-party service/product providers bound by separate contracts.
- External websites linked from AKASH IT HUB platforms.
When Do You Qualify For a Refund?
When you submit a complaint to AKASH IT HUB, we prioritize resolving the issue. Refunds are considered only in extreme cases where resolution is not possible.
Refunds may be applicable if:
- Development or post-sales operations have not started.
- Issues with the project are beyond the scope of resolution.
- You have not violated our payment terms.
- You have not used any shared information for business/monetary benefits.
- Your refund request is valid, realistic, and well-documented.
- You provide sufficient proof to support your claim.
- The claim is not related to a bank or payment gateway billing dispute.
Refund Processing Timeframe
- Once the refund is approved, it will be processed within 7-10 business days.
- The credited amount will reflect in your original payment method/account within 5-7 business days after processing, depending on your bank/payment provider.
- Any exchange rate differences or bank charges are not the responsibility of AKASH IT HUB.
Cancellation Timeframe
- If a project or service is cancelled and approved for refund, the amount will be credited to the customer within 7-10 business days from the date of approval.
- Credit will be made to the original mode of payment only.
Refund Procedure
1. Pre-Refund
- Query is analyzed and checked for authenticity.
- Matched against refund criteria and supporting documentation.
- Refund is arranged fully or partially depending on the situation.
2. Post-Refund
- A proof agreement is signed.
- All shared data, materials, and communication must be deleted/destroyed by the client, unless instructed otherwise.
3. Transaction Notes
- Refunds are made in the currency of the original transaction.
- Any differences due to currency conversion or bank fees are borne by the customer.
Policy Updates
AKASH IT HUB reserves the right to modify this policy without prior notice. We encourage you to review the policy periodically for changes.
For questions, please contact us at info@akashithub.com.
